Computer store
Alexandria Customs is a specialty computer shop based in Alexandria, Ontario, Canada, focusing on custom-built gaming PCs, tech repair services, and retail of computer components. Founded by Cody, the company began as a home-based operation before moving to a commercial storefront in July 2023. The transition from a crowded living room—once holding over 2,000 pounds of PC cases and monitors—to a dedicated retail space reflects the company’s growth and commitment to serving its community. Alexandria Customs operates with a small, dedicated team, emphasizing personalized service and technical expertise for clients in Ottawa, Cornwall, Montreal, and surrounding areas.
The core of Alexandria Customs’ business is its custom PC building service. Customers can specify components, aesthetic preferences, and performance requirements, with options for custom paint, decals, RGB lighting, 3D printing, and advanced cooling solutions like soft or hard-tube water cooling. The company caters to a range of clients, from gamers seeking high-performance rigs to professionals needing systems for tasks like AI computations. Each custom PC is built to order, ensuring a tailored product that meets exact specifications. Prebuilt gaming PCs are also available, designed as one-of-a-kind systems that are not restocked once sold. Prices for these systems range from approximately $520 to $3,888 CAD, reflecting varied configurations and complexity.
In addition to custom builds, Alexandria Customs retails new and refurbished computer components, including CPUs, motherboards, graphics cards, and power supplies. Their inventory includes budget-friendly and high-end options from brands like AMD and NVIDIA, appealing to diverse customer needs. The company also offers gaming laptops, monitors, and accessories like mechanical keyboards and power cords. Refurbished components are thoroughly cleaned and tested, with a guarantee of full functionality and options for refunds or exchanges within a specified period.
Tech repair is another key service, covering computers, laptops, phones, and other electronics. Alexandria Customs adopts a customer-friendly approach, offering free repairs if a device cannot be fixed and welcoming walk-in clients. The repair service is complemented by professional tech support, addressing both hardware and software issues. This focus on accessibility and reliability has helped build trust within the local community and beyond.
Delivery is a standout feature, with free and fast shipping offered within 24 hours from Ottawa to Montreal, including setup assistance. This service ensures customers can quickly integrate their new systems or components with minimal hassle. For custom PC orders, Alexandria Customs requires a deposit and a completed request form to initiate the build process, streamlining communication and ensuring clarity on customer expectations.
The company’s commitment to quality is underscored by its 60-day “Bullsh*t-Free Guarantee,” which protects customers against defects or malfunctions, ensuring satisfaction with their purchase. This policy reflects Alexandria Customs’ dedication to transparency and accountability. Their custom PCs also come with pre-installed drivers and software, ready for immediate use, whether for gaming or professional applications.
Alexandria Customs has cultivated a strong community presence, both online and in-store. The company engages customers through its website, social media platforms like Facebook, TikTok, and YouTube, and direct communication channels, including email (info@alexandriacustoms.ca), phone (613-525-2211), and a chat function. The store, open from 10 am to 5 pm, welcomes walk-ins, fostering a hands-on, approachable atmosphere. Their portfolio showcases unique builds, such as a Mass Effect-themed PC with a mini HDMI display and a Threadripper system featuring a dragon motif, highlighting their creativity and technical skill.
In 2023, Alexandria Customs participated in events like CAPE, showcasing a high-performance PC designed for AI computations, demonstrating their capability to handle advanced computing needs. The company’s growth has been supported by community involvement, with team members and local volunteers aiding in the setup of their showroom. Despite their success, Alexandria Customs remains grounded, acknowledging challenges like converting an old lawyer’s office into a functional retail space and managing rapid business expansion.